Factory Direct Mattress KCK – FAQs
Answers to our most common questions about shopping, delivery, comfort exchange, warranties, financing, and mattress care.
We cut out the middleman and sell direct. You get premium comfort layers and quality construction at 30–50% less than big retail chains—without the high-overhead markup.
Yes. We’re appointment-based so you get one-on-one attention and a zero-pressure experience.
11651 Kaw Dr, Kansas City, KS 66111 — just minutes from the Legends. Open in Google Maps →
Kansas City, Bonner Springs, Riverside, Weston, St. Joseph, Platte City, Tonganoxie, Lenexa, Mission, Lawrence, Leavenworth, and more nearby communities.
Test mattresses in person, get expert guidance, and enjoy fast local delivery with real post-purchase support—all while supporting a Kansas City business.
Our Factory Direct Mattress line, award-winning Puffy, MLILY adjustable bases, and Bed-in-a-Box options like Everest & Alpine.
Yes—our Everest and Alpine models arrive roll-packed for convenience and expand to full size with premium comfort and support.
Side sleepers often prefer softer foams for pressure relief. Back/stomach sleepers usually benefit from firmer support. Explore our Mattress Education Hub and Buying Guide for deeper help.
Layered designs (support foam, coils, memory foam/latex) control support, cooling, and durability. See our Mattress Buying Guide for construction details.
Yes—affordable twin, full, and queen options that fit kids’ rooms, dorms, and guest spaces.
Puffy includes a 101-night trial. At Factory Direct Mattress KCK, Puffy trials are handled under our Comfort Exchange: 30 days to try and up to 100 days to exchange. See our Comfort Exchange policy for full details.
You have 30 days to try your new mattress and up to 100 days to exchange if it isn’t the right feel. See the full Comfort Exchange policy for terms and any applicable fees.
Factory Direct mattresses follow our Comfort Exchange. Puffy’s 101-night trial is honored within that framework at our store.
Most models include a manufacturer’s warranty, typically 10–20 years, depending on the brand and construction. For specifics, see each product page (e.g., Puffy or Factory Direct).
Manufacturing defects like excessive sagging (beyond a set depth), broken coils, or foam defects. It does not cover normal wear, stains, or comfort preference changes.
Yes—fast local delivery across the KC metro. Same-day or next-day is often available for in-stock models. See in-stock options.
Yes—pickup is available at our Kansas City warehouse. We’ll help you load safely.
Yes—old mattress removal is available for a small fee. We also assemble and set up adjustable bases on request.
Fees vary by distance and service level. Many orders qualify for affordable or free local delivery—ask for today’s options.
Yes—multiple financing choices, including no-credit-needed plans and traditional credit-based financing (with approval). Apply here: Financing & Application.
Major credit/debit cards and cash. Financing applications can be completed in store or online: Apply for Financing.
Yes—layaway can be arranged for select customers. Ask us for the current terms.
Highly recommended. A waterproof protector prevents stains, dust, and allergens—and helps keep your warranty valid.
Generally 8–10 years, depending on materials, usage, and care. High-density foams and quality coils tend to last longer.
Yes—cooling gels, breathable covers, zoned coils, and targeted firmness can help. Tell us your sleep goals and we’ll match the right construction across Factory Direct or Puffy.
